Plans and BillingCopy Anchor Link

Claira pricing is case-based and token-driven. You choose a plan for each active case, and that plan sets your monthly price and how many tokens you receive each month. Every feature is available on every plan.

A case that must run entirely on your organization's own model can instead be activated on Claira Private: one flat monthly price, with no tokens at all. Everything else on this page, from tokens to packs and overage, is about the standard plans.

Three things are worth knowing up front:

• The bigger the plan, the less each token costs. A token is worth about 4.9¢ on Starter and about 1.5¢ on Enterprise, against the flat $0.10 it costs to buy one.
• Your plan's tokens are a monthly allowance. The full amount is there on your renewal date, and it resets then. Tokens you buy never expire.
• Every user can claim 100 free tokens a day, on any plan, by opening the case and pressing Claim.

How tokens workCopy Anchor Link

Every Claira plan includes a monthly amount of tokens - the balance that powers your scans. Different scan types consume different amounts.

Single-document scans never use tokens. Any time you scan one document at a time - auto, text scan, image scan, audio scan, video scan, multi-step review, single-document Multi-Code, or a message in Agent Mode (the lab) - the scan is free on every plan. Tokens are consumed by bulk scans (including bulk Multi-Code runs) and by nothing else: Insights and Agent Mode messages are free.

A bulk scan you approve on an Agent Mode card is charged exactly like the same bulk scan started from Bulk Scanning.

What a bulk scan refundsCopy Anchor Link

Bulk scans pre-reserve tokens for every document in the task. When the task finishes, Claira issues an automatic refund for any document that did not successfully complete:

• Failed documents: the AI returned an error or the document could not be scanned.
• Skipped documents: the document type is unsupported or the content could not be parsed.
• Pending documents: the task was cancelled or abandoned before they ran.

The refund lands as a refund entry on your billing ledger as soon as the task reaches a terminal state. If the task ran into overage, that overage is still billed, and the refunded tokens go to your balance for later use.

Refunded tokens return to the part of your balance that paid for them. Plan tokens come back as plan tokens and reset at your next renewal like the rest of your allowance. Tokens you bought, and tokens billed as overage, come back as tokens that do not expire.

How many tokens you getCopy Anchor Link

Each plan includes a fixed number of tokens per month. There is no formula and nothing to pace: the whole amount is there on your renewal date.

Price per token is simply the monthly price divided by the monthly tokens, and it falls at every step of the ladder. The benchmark is the $0.10 it costs to buy a token outside a plan, so Pro's tokens are worth five times what you pay for them, and Enterprise's nearly seven.

That is the whole shape of Claira pricing: the bigger the plan, the less each token costs. Committing to more capacity is always cheaper than buying it piece by piece.

Your plan's tokens reset each monthCopy Anchor Link

Your plan's tokens are a monthly allowance. On your renewal date the allowance is refilled to your plan's full amount, and anything you did not use in the month just ended does not carry forward.

Tokens you bought are different. Token packs, and refunds of tokens you bought or were billed for as overage, sit in a separate part of your balance that never expires and is never reset. The Usage tab shows both figures, so you can always see which part of your balance has a deadline on it.

Claira spends your plan's tokens first, and only touches bought ones once the month's allowance is used up. You never lose a token you paid for.

100 free tokens a day, for every userCopy Anchor Link

Each user on a case can claim 100 free tokens once per day, on any plan. Open the case, go to the Usage tab, and press Claim next to your balance.

It is deliberately manual: the tokens are there for people who show up. The button tells you when your next claim becomes available once you have taken today's.

Each plan also sets how many claims a single case can take in a day across everyone working on it:

Free tokens behave like your plan's own tokens: they land in your balance and they reset with it each month. For a Starter case, claiming every day adds roughly 3,000 tokens a month on top of the plan's 1,000, which is enough to try real bulk scanning before deciding whether to upgrade.

Buying token packsCopy Anchor Link

On any plan, at any time, a case can buy a pack of tokens, and you do not have to wait until your balance runs out. Packs come in 500 / 1,000 / 5,000 / 25,000 / 100,000 tokens, and you buy one from Buy tokens on the Usage tab (or straight from the dialog that appears when a scan is short of tokens).

A token costs $0.10 whenever you buy one, on every plan. A 500-token pack is $50, a 5,000-token pack is $500, and so on. It is the same $0.10 as overage, so nothing is gained by running out first and nothing is lost by buying ahead.

Purchased tokens land in your balance immediately and never expire.

Because a bought token always costs $0.10 while a plan's tokens cost between 1.5¢ and 4.9¢, moving up a plan is the cheaper way to add capacity any time you need more than a small top-up. Reaching 25,000 tokens by buying them on Starter costs about $2,449; Pro includes them for $499.

When a bulk scan leaves you lowCopy Anchor Link

When a bulk scan finishes and leaves the case with less than 15% of its monthly tokens, or using overage, the message that reports the finished scan also offers Buy tokens. Click it to open the same pack dialog as the Usage tab. The offer appears in Claira only; nothing is emailed. A scan that runs in the background shows the offer if you have the Bulk Tasks tab open when it finishes.

Adding a pack to your monthly invoiceCopy Anchor Link

If your case is billed by monthly invoice, Buy tokens adds the pack to your firm's next monthly invoice instead of taking you to a card payment. The dialog's button reads Add to monthly invoice.

• The tokens land in your balance straight away.
• The pack appears on the invoice for the period you bought it in. Your partner discount applies to it, as it does to overage.
• Adding packs to the invoice is a role permission, Add token packs to the monthly invoice. If your organization turns on role enforcement and your role doesn't include it, the dialog says so; ask an organization admin to add the pack or to grant the permission. See Users and roles.
• Every pack added this way is recorded in the case's history in the Admin Portal, with who added it.

When work is urgentCopy Anchor Link

Three ways to keep going, in rough order of cost:

1. Claim your free tokens: instant, free, once a day per user.
2. Buy a token pack: instant, $0.10 per token.
3. Upgrade the plan: instant, and the new plan's full monthly amount is available on the spot. For anything more than a small top-up, this is the cheapest of the three.

Plan tiers (CAD, per case/month)Copy Anchor Link

Every plan includes every Claira feature. Plans differ only in price and in how many tokens you receive each month. The bulk task limit is the same on every plan: up to 999,999 documents in a single bulk scan. Buying a token costs $0.10 on every plan, so the plan itself is where the saving is.

Starter - $49/mo

• Tokens per month: 1,000 (~4.9¢ per token)
• Free claims: 1 per day for the case, up to 3,000 tokens a month
• Bulk task limit: 999,999 documents (same on every plan)

Your $49/mo keeps your case active with unlimited single-document scans on every media type (text, image, PDF, audio, video) and unlimited Agent Mode messages, full scan history, and access to every Claira feature. Add the free daily claim and a Starter case that shows up daily has around 4,000 tokens a month to work with. When you need more than that, upgrade to Pro: it is twenty-five times the tokens for ten times the price.

Pro - $499/mo

• Tokens per month: 25,000 (~2.0¢ per token, five times the value of a bought token)
• Free claims: 3 per day for the case, up to 9,000 tokens a month
• Bulk task limit: 999,999 documents (same on every plan)

Team - $1,499/mo

• Tokens per month: 85,000 (~1.8¢ per token)
• Free claims: 5 per day for the case, up to 15,000 tokens a month
• Bulk task limit: 999,999 documents (same on every plan)

Business - $4,999/mo

• Tokens per month: 300,000 (~1.7¢ per token)
• Free claims: 10 per day for the case, up to 30,000 tokens a month
• Bulk task limit: 999,999 documents (same on every plan)

Enterprise - from $29,999/mo

• Tokens per month: 2,000,000 (~1.5¢ per token), or a contracted amount
• Free claims: 20 per day for the case, up to 60,000 tokens a month
• Bulk task limit: 999,999 documents (same on every plan)
• Includes: dedicated support

Claira PrivateCopy Anchor Link

Claira Private is the alternative to the standard plans for a case that must run entirely on your organization's own model. You choose it when you activate the case, instead of a plan from Starter to Enterprise: on the activation screen, click the narrow Claira Private row below the standard plans, then Continue.

• Price: $899 per case per month, flat.
• Tokens: none. No monthly tokens, no free daily claims, no token packs and no overage, and nothing is charged per document.
• Document limits: none. Scanning is not limited by a token balance.
• Models: your own model only, through a shared connection for the whole case, a local model on a user's own computer, or both. Claira's models are never used on the case.
• Background processing: not available in Claira Private.
• Billing: by card or on your monthly invoice, like any other plan. Your partner discount applies as it does to the standard plans.

Changing between a standard plan and Claira Private. A case cannot switch while it is active, in either direction: there is no upgrade or downgrade between them. To change, deactivate the case and activate it again, choosing the other option. Deactivating a case on a standard plan clears its remaining tokens, as described below.

See Claira Private for how to connect your model and what works on it, and Set up Claira Private for a step-by-step guide after activation.

OverageCopy Anchor Link

If your token balance reaches zero and overage is enabled in your case settings, scans continue and the excess is tracked as overage. Overage is billed at a flat rate of $0.10 per token, accumulated through the billing cycle and added as a line item on your next monthly invoice.

For reference: a text scan in overage costs $0.10. That is the same price as a token pack, so overage is never a penalty for bad timing. What it does mean is that a case regularly running past its allowance is paying five to seven times what the same tokens would cost inside the right plan, which is usually the signal to move up.

If overage is disabled, Claira blocks any task that would exceed your current balance. The message shows the exact numbers: how many tokens the scan needs and how many the case currently has available, so you can decide whether to reduce the selection, turn overages on, or change the plan. The popup itself never changes your plan: its Open plan manager button simply takes you to the Settings plan manager, where all plan changes are made manually.

Upgrades, downgrades, and billing lifecycleCopy Anchor Link

• Activation: billing begins when a case is activated at the selected tier, and that tier's full monthly tokens are credited straight away. Your activation date becomes your renewal date.
• Claira Private: has no upgrades or downgrades. To move a case between a standard plan and Claira Private, deactivate it and activate it again. See Claira Private.
• Upgrade: takes effect immediately. Your remaining days on the old plan are prorated as a credit on your next invoice, the new plan is charged in full, and your allowance becomes the new plan's full monthly tokens on the spot. You never come out behind: any tokens you bought are still there on top.
• Downgrade: can be scheduled for period end. While a downgrade is scheduled, the Settings plan manager shows Downgrade scheduled on the effective date on the target plan's card, and your current plan's card notes the upcoming change: you keep the full capacity of your current plan until that date. Use Cancel downgrade on the target plan's card to undo it at any time before it takes effect; Claira confirms the cancellation by email to you and to nobody else (see Email Notifications Overview). A downgrade does not touch your balance: you keep this month's tokens and every token you bought; only the allowance you receive from the next renewal onward changes.
• Deactivation: deactivating a case keeps Claira available until the end of the current billing period, then clears remaining tokens and stops billing. You can also deactivate immediately together with permanent data deletion. See Deleting a case's data. While a deactivation is scheduled, plan changes and token purchases are blocked until you cancel it.
• Reactivation: credits the selected tier's full monthly tokens.
• Billing cycle renewal: your subscription continues and any accumulated overage is invoiced. Your allowance is refilled to your plan's full monthly tokens. Anything left over from the month just ended does not carry forward; tokens you bought are untouched.

Organization admins can also change a case's plan, and book a deactivation at the end of the billing period, from the case's page in the Admin Portal. See Changing a case's plan.

After an upgrade: what your team receives by emailCopy Anchor Link

When a case's plan is upgraded, every case recipient receives a short operational email confirming the change. The email reminds the reader what Claira is, names the case, names the new tier, and states the new plan's monthly token amount. Every feature is on every plan, so the email is about capacity alone. Recipients who rarely log into Claira do not need to do anything: the next time someone on their team opens the case in Nuix Discover, the new capacity is already active.

Contractual monthly invoicing (Nuix Discover)Copy Anchor Link

Monthly invoicing is available once Claira enables it for your organization's billing relationship. The setting covers your whole organization: every Nuix Discover organization working under your Claira configuration can activate cases on monthly invoicing: there is no per-organization approval step, so teams in a newly created Nuix organization can start right away. Credit-card billing stays available whenever your Claira connection is valid, even when monthly invoicing is not enabled.

If monthly invoicing is not yet enabled for your organization, Claira shows a dialog where you can:

• Email support@claira.to with prefilled portal, environment, Claira organization identifier (ORG_ID=... when configured), Nuix organization id/name, user, and case metadata.
• Optionally ask Claira to log the same details server-side (also notify support), then continue or switch to credit-card billing in the wizard.

For how billing periods, plan-date vs invoice-date, mid-cycle upgrades/downgrades, and cancellation work on accounts using monthly invoicing, see How monthly invoice billing works.

Billing glossaryCopy Anchor Link

• Token balance - everything the case can spend right now: this month's plan tokens plus any tokens it bought.
• Monthly tokens - your plan's allowance. Refilled to the full amount on each renewal date, and reset then.
• Purchased tokens - the part of your balance that was paid for. It never expires and is never reset, and Claira spends it last.
• Free daily tokens - 100 tokens each user can claim once a day, up to the number of claims a day your plan allows for the case.
• Token pack - tokens bought on demand at $0.10 each, in sizes of 500 / 1,000 / 5,000 / 25,000 / 100,000. Paid by card, or added to your monthly invoice when your case is billed that way.
• Price per token - a plan's monthly price divided by its monthly tokens, from ~4.9¢ on Starter to ~1.5¢ on Enterprise. What makes a bigger plan cheaper per unit of work.
• Bulk task limit - the maximum documents in a single bulk scan. This is 999,999 on every plan.
• Overage - tokens consumed beyond your balance. Billed at $0.10/token on your next monthly invoice.

For activation and plan-management flow details, see Case Activation and Billing Analytics.