Welcome to Claira Support

Claira is your AI-powered assistant for fast, flexible document review inside Nuix Discover. Whether you are reviewing for relevance, privilege, PII, or building chronologies, Claira helps your team work faster and more consistently.

This help desk is designed for both case users (reviewers, associates, paralegals) and administrators (case admins, portal admins, billing contacts). Use the guides below to find what you need.

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Getting Started

New to Claira? Start here.

• What is Claira? — An overview of how Claira works and how to run your first scan.
• What Claira can do (workflow overview) — Single vs bulk scans, Multi-Code, images, Agent Mode, and Case Context in one map.
• First-Time Orientation — A walkthrough of your first review session.
• Case Activation — How to activate Claira on a case and choose a plan.

AI Review

Learn how to scan documents and interpret results.

• Single Review — Review one document at a time.
• Bulk Scan — Process thousands of documents at once.
• Understanding Results — Interpret and use scan outputs.
• Error Codes — Troubleshoot common scan errors.
• Agent Mode limitations — What the in-app assistant cannot do and approved alternatives.

Workflows

See guided paths for what you or Agent mode can do with Claira in Nuix to reach a specific review outcome.

• Summarization — Generate concise document summaries.
• Privilege Review — Identify privileged communications.
• PII Identification — Detect and extract personal information.
• Objective Coding — Extract metadata like dates, authors, and document types.
• Chronologies — Build dated timelines from case documents.
• Translation — Detect languages and summarize foreign-language documents in English.
• And more...

Case Context

Give Claira background on your matter for smarter, more consistent review.

• Overview — What Case Context is and when to use it.
• Setting Up — How to create and manage your case context.

Prompting

Write better prompts for more accurate results.

• Prompting Overview — Principles of effective AI prompts.
• Custom Prompts — Write your own prompts for specific review tasks.
• Prompt Templates — Browse our library of ready-to-use templates.

Administration

For portal administrators and billing contacts.

• Setting Up Claira — Install Claira in your Nuix environment.
• Installing in a Case — Activate and configure Claira for a specific case.
• Plans and Billing — Understand pricing, plans, and token usage.
• Privacy and Security — Data residency, encryption, and compliance.

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Need Help?

If you have questions or run into issues, contact our support team at support@claira.to. We are here to help.